Getting your customers to call your business takes time and effort, so you don’t want to lose them before they get the chance to speak to your awesome service team! Instead, win them over with your on-hold message. We have a few tips on how to accomplish this mission:
Don’t forget to say “thank you!”
As creative as your on-hold message may be, no one wants to wait on hold when they’re in a hurry. Be sure to let your customers know you appreciate their time and patience. When they feel valued, they will stay loyal to your company.
Let your customers know they made the right decision to call you
Your callers likely have many choices on who to call in your industry, but they decided to dial your business. Don’t give them a reason to doubt that decision! Instead, let them know what separates your enterprise from others.
What makes your company stand out? Are you more engaged with your customers? Do you offer special prices or packages for services or products? Do you have more convenient business hours? These are all topics that demonstrate high value to your clients and would be worth including into you on-hold message.
Create a memorable experience
Each time your clients call, you have the opportunity to make an impression. While you don’t get do-overs on the first one, you can create memorable experiences that make your organization stand apart from the competition.
The best way to differentiate yourself is with humor. Give your callers something to laugh at while they wait, and they will associate your brand with good feelings. We know your business and staff are unique. Put that personality into your message!
To learn more on how your business can benefit from a tailor-made on-hold message, call (435) 655-8844 to speak to the creatives at Leave Me on Hold today.