Frequently Asked Questions

Here are some of the questions we end up answering a lot. The short version of this page goes a little something like this: Need help? If it's anything on-hold or IVR, we've got you covered.

Who is Leave Me On Hold for?

If you ever experience this:

  • You have a higher volume of calls than your staff can handle
  • Your callers are asked to “Please hold”
  • Callers hang up because they are waiting too long
  • You call your own office and your on-hold music puts you to sleep

Leave Me On Hold is for YOU!

Are your clients mostly big companies or do you work with smaller operations as well?

We love working with companies and organizations of all shapes and sizes.  Whether you’re a small one-phone business or a large corporation with multiple locations and call centers, we’ll work with you to design a message that meets your needs.

Why can’t I just hook up my radio or a portable music player to my phone system?

Our fun, engaging, and informative recordings are finely tuned to your brand and they’re always on-message, which makes them a much better choice than your favorite album or even the coolest radio station in the area.  And Leave Me On Hold’s recordings are more than entertaining, they’re also helpful — they can educate callers about your services and upsell your customers before they even have a chance to speak with a human.

Aside from all that good stuff, though, there is a big reason to think twice about the audio source you hook up to your phones — playing copyrighted music from the radio or a music player is a violation of copyright law!

“By statutory definition, since a corporation or other company is a place ‘where a substantial number of persons outside of a normal circle of a family and its social acquaintances is gathered,’ (17 U.S.C. SECTION 101) it is a public place for copyright purposes. Whether the performance is by the playing of a CD or tape, by a radio tuned to a particular station, or via music-on-hold (which constitutes a public performance by virtue of its being a transmission to the public), permission must first be obtained in order for the use of that music to be lawful.”

Basically the long and short of that legal jargon is that when your company plays music from the radio or from your favorite album over the phone, you can be sued somewhere from $500 to $20,000 per work infringed if you don’t possess the proper licenses to play that music.

But how would they ever find out, you ask?

The agencies like BMI and ASCAP who represent the writers and publishers that own the copyrights employ a small army of people.  Their only job is to call businesses and wait to be placed on hold.  If you play copyrighted music on the phone for them to hear, they will generally give you one warning.

After that, they will call again to check up on you, usually multiple times.  If you are caught playing copyrighted music again, the agency will then take you to court.  Some judgements attempt to recover previous licensing fees that can go as far back as from the time the business began operating.

What format do your on-hold messages come in?

Whatever you need! We know there are lots of phone systems out there that use obscure audio file formats. We’ve worked with many of them, and we have the experience and expertise to deliver the right format for your phone system. MP3? Check. Some kind of WAV like PCM or u-Law? Of course. SND? Sure!

Something else, or don’t know? We can help! Just tell us what model of phone system you are using and our sound engineers can figure out what format you need.

What happens after I fill out the order form?

We’ll be in touch with you soon to ask some follow-up questions and set up your subscription.  Beyond that, we’ll work with you as much or as little as you like.

  • Already have a script in mind?  Let’s make it happen!
  • Need some help coming up with ideas?  We’re brainstorming machines!
  • Want to kick back and let us do all the work?  No problem! Just answer a few questions and our writers will take care of the rest.

What’s an IVR or Auto Attendant?

These two terms are sometimes used interchangeably.  An Auto Attendant is a system that just routes calls to phone extensions and voicemail boxes.  It may have the ability to play hold music while it routes calls, and/or the ability to route calls differently at different times, but all it does is route calls.

An IVR, or Interactive Voice Response, is basically a “smarter” version of an Auto Attendant.  IVRs can help people with automated tasks like making payments, checking the balance of a gift card, or checking on the stock of an item by entering its SKU.

Many of our clients use IVRs to automate mundane requests and free up time for their associates.  Check out some of our IVR work > 

What type of equipment do you offer?

We will assess your current equipment (if any) and make suggestions for additional equipment or replacements as necessary.  We can sell you equipment at low prices, or work with equipment that you’ve purchased from a third party.

Can I pay for a message up front, or do I have to sign up for a monthly package?

We offer the option to buy out a message, rather than pay per month.  If you’d prefer this option, please contact us for pricing information.  You can fill out the contact form below, call us at 435.655.8844, or email us at mail@leavemeonhold.com.

I need something a little different than the packages you have on the website. Can you help?

Absolutely! Just get in touch with us and we’ll work with you to create a custom package that meets your needs.

You can fill out the contact form below, call us at 435.655.8844, or email us at mail@leavemeonhold.com.

Can you help with recordings other than on-hold messages?

Sure!  If you can hear it on the phone, we can produce it and bring it to your callers. We do Auto Attendants, Phone Trees, After-Hours/Closed Messages, Voicemail Greetings, IVR Prompts, Conference Call Messaging, Holiday Messaging, and more.

If you have questions about any of our services or are interested in buying, you can fill out the contact form below, call us at 435.655.8844, or email us at mail@leavemeonhold.com.

What if I’m not exactly sure what I need?

The Help Me Choose assistant will help you to pick the plan that best fits your needs. Give it a whirl!

If you’re still not sure what you want, the assistant can forward your information to our friendly team of humans, who will pick up the conversation with you via phone or email — your choice.

Alternatively, feel free to fill out the contact form below, give us a call at 435.655.8844, or send us an email at mail@leavemeonhold.com.


Any other questions? Get in touch with us.

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