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Beyond the Basics: Topics to Cover in Your On-Hold Messaging

Choosing to go with on-hold messaging for your company is the easy part. Now, what do you include in it? Some of the more obvious points to cover are your address, hours of operation, and website. To really make an impression, keep your customers happy, and increase your bottom line, go above and beyond by [...]

Beyond the Basics: Topics to Cover in Your On-Hold Messaging2017-01-09T05:42:56-07:00

Why Ferris Bueller Needed a Day Off

“Bueller…Bueller…Bueller…” Almost everyone recognizes this iconic scene in what has become a favorite in homes across America, Ferris Bueller’s Day Off. Ben Stein, Ferris’ teacher, stands at the front of the class to conduct rollcall while using the most monotone and mundane voice imaginable. When he gets to Bueller’s name, we get to enjoy one [...]

Why Ferris Bueller Needed a Day Off2018-02-23T15:25:16-07:00

Don’t Just Speak. Communicate.

“Customer Service. Customer Service. Customer Service!” This is how a typical conversation goes with my phone provider. The robotic voice on the other end tells me that it would love to help if only I would give it more information about my problems. Rather than attempting to resolve my issue it seems as if it [...]

Don’t Just Speak. Communicate.2017-01-09T05:43:00-07:00

The Joys of Being on Hold – It’s Just Business

Life is filled with amazing adventures, breathtaking views, and priceless experiences that one day our grandchildren will beg to hear about. Then there are those experiences that we’d rather do without. Are you ever going to tell that awesome story about how you got stuck in traffic for 3 hours on your way home from [...]

The Joys of Being on Hold – It’s Just Business2017-01-09T05:43:07-07:00

Front Line Advertising Opportunity

The other day I had been at the grocery store for over an hour and was begging to leave. One can only take so much of the game of Frogger that’s played with the other patrons to see who can get to the other side of the aisle the fastest to claim the sweet reward [...]

Front Line Advertising Opportunity2017-01-09T05:43:11-07:00