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“The Secret Life of Pets” Highlights New Career For Familiar Face

Audiences around the world clearly love their pets.  The new film “The Secret Life of Pets” from Illumination Entertainment raked in $145 million worldwide over its opening weekend. CNN Money reported that “Pets” now holds the spot as the sixth biggest animated opening of all time. There’s quite a lot of star power fueling this fetching [...]

“The Secret Life of Pets” Highlights New Career For Familiar Face2017-01-09T05:42:29-07:00

3 Ways to Spice Up Your Current On-hold Message

We live in a world of automation. Whether we like it or not, press 1 for English and 2 for Spanish isn’t going away anytime soon. But waiting on the phone doesn’t have to be a negative experience. Instead of the boring automated messages we hear every day, why not choose an original and exciting [...]

3 Ways to Spice Up Your Current On-hold Message2017-01-09T05:42:30-07:00

Back to Basics: The Importance of On-hold Messaging

Connecting with customers is essential for any successful business. But what happens when you can’t connect with a customer immediately and have to put them on hold? Should you lose the opportunity to create a relationship with a customer? No way! That’s where on-hold messaging comes into play. Although on-hold messaging has been around for [...]

Back to Basics: The Importance of On-hold Messaging2017-01-09T05:42:31-07:00

This is How Your On-Hold Music Makes Customers Feel

If your business involves customers calling in to get further information or to schedule an appointment, that first phone call is your primary chance to make a great impression. And depending on what kind of music you choose for your on-hold efforts, you could be driving them away without realizing it. Bad on-hold music is [...]

This is How Your On-Hold Music Makes Customers Feel2017-01-09T05:42:42-07:00

The Easiest Way to Upsell Your Business

Putting your customers on hold doesn’t have to be a punishment for them. This is valuable time that you can use to upsell them, because you have their undivided attention. And it can be a win-win for both you and the customer, if you provide the right kind of information during this time. Here’s how [...]

The Easiest Way to Upsell Your Business2017-01-09T05:42:47-07:00

One Man’s On-Hold Nightmare Story

We all have on-hold horror stories. Whether it be because of the bad music, complete eerie silence, or the long wait times, being on hold is rarely a treat. This story however, takes the cake. Over the holidays, Corbin Smith ordered a Christmas gift from, only to find that the next day, his order [...]

One Man’s On-Hold Nightmare Story2016-02-17T21:40:13-07:00

The Preparation of a Voice-Over Artist

Professional voice-over artists make it seem easy, but preparation is the key ingredient to success.  Success doesn’t begin the moment they're standing in the booth, ready to perform. The road to success begins long before a voice talent shares their abilities with the world. As with anything else, their preparation plays a key role in [...]

The Preparation of a Voice-Over Artist2017-01-09T05:42:52-07:00

Custom On-Hold Message or Creative?

When an on-hold message performs customer service and generates leads, it becomes much more than just an on-hold message. On-hold messaging is a marketing necessity that helps your company achieve its goals and increase revenue. You can rest assured knowing that before you talk to a customer or potential sale that the appropriate foundation has [...]

Custom On-Hold Message or Creative?2017-01-09T05:42:52-07:00

On-Hold Messaging: The True Cash Cow

Congratulations! You’ve completed one of the most difficult parts of marketing: They called you. What do you do now? Many businesses end up looking like a deer caught in the headlights and fail to capitalize on an opportunity that has fallen in their laps. The person who just called you knows who you are, they [...]

On-Hold Messaging: The True Cash Cow2017-01-09T05:42:53-07:00

Social Media in Your On-Hold Message

Technology has made multitasking easier than ever. What was once proudly listed under the “Skills” section of every resume, multitasking has now become a necessary attribute for everyday life. When a customer is placed on hold you can count on them posting, tweeting, or even “selfieing” every moment as they listen to your message. They [...]

Social Media in Your On-Hold Message2017-01-09T05:42:53-07:00