The best auto-attendant messages quickly connect callers with the correct department. This directory system is often the first experience a new customer has of your business, so remember to make it efficient and fun!
That may seem like a lot to handle, but the expert auto-attendant messaging company — Leave Me on Hold — has the three insider tips to help you sort it out.
Keep Options Simple
While it’s great to want to connect your callers with their desired department, a lengthy list can get annoying fast. For the large majority of businesses, there is no need to have a complex web of options for your callers. Instead, consider just a few extensions.
Remember to keep your options logically structured. Think of which departments clients ask for most frequently and organize them accordingly. The quicker you connect your customers with their chosen destination, the better their experience.
Consider What Your Callers Want
Whether you’ve been in business for a few weeks or a few decades, you probably have a pretty good idea as to why customers dial into your business. Think about which departments are typically asked for and create your directory around them.
Remember that the goal of your auto-attendant is to connect callers with the right department as quickly as possible. While a creative on hold message can relay fun information about a new service, your auto-attendant should be all about efficiency. Keep the greeting under 75 words and focus on brevity. Both first-time and long-time callers will be thankful!
Make Your Message Brand Consistent
Remember to keep your message aligned with your brand. Think of your auto-attendant as an image-promoting tool that supports your callers’ needs. It should give your customers an impression on how your business operates and your level of professionalism.
To learn more about how to create the perfect auto-attendant for your business, speak to the creatives at Leave Me on Hold by calling (435) 655-8844.