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On-hold Message and Music FAQs 



1) What types of companies can use Leave Me On Hold messages?


We work with all types of companies—from small one phone businesses to large corporations with multiple locations and call centers.  The great thing about Leave Me On Hold is that each project and message is created specifically for each individual company so it’s designed to suit each companies needs and dynamics.  It’s like the haute couture of on hold! 


2) What if I prefer to just play the radio or music from an mp3 player?


While we recommend that this is a perfect place to inform and upsell to your customers with a message, it is also important to avoid silence while on hold. Playing music is one way to accomplish this; however, we would like you to be aware of the regulations that accompany doing so.


"By statutory definition, since a corporation or other company is a place 'where a substantial number of persons outside of a normal circle of a family and its social acquaintances is gathered,' (17 U.S.C. SECTION 101) it is a public place for copyright purposes. Whether the performance is by the playing of a CD or tape, by a radio tuned to a particular station, or via music-on-hold (which constitutes a public performance by virtue of its being a transmission to the public), permission must first be obtained in order for the use of that music to be lawful."

The Organization
Songwriters and music publishers are represented by two companies...Broadcast Music, Inc. (BMI) and the American Society of Composers, Authors and Publishers (ASCAP). These performing rights organizations, as they are formally known, represent the writers and publishers who own the copyrights. You may also need licenses from SESAC and Harry Fox Agency.

The Penalties
The law allows copyright owners to receive as damages for infringement between $500 and $20,000 for each work infringed. Moreover, a corporate officer who has the right or ability to supervise the company's music use and who has a direct financial interest in the corporation can be held personally liable for the infringement.

Enforcement
These agencies employ a small army of people whose sole job is to call businesses and attempt to be placed on-hold. Violators are warned that they are in violation of copyright laws, and they must cease the play of the radio on-hold. Users who are caught in violation and refuse to pay license fees are typically called by ASCAP and BMI subsequently to see if they have ceased playing the radio or other non-licensed music source. Violators who are caught, again, may receive substantial monetary court judgments against them. Some judgments attempt to recover previous licensing fees that can go as far back as from the time the business began operating."


3) What format do your on hold messages come in?

We can deliver your message in any format you require.  Most of our customers need .mp3 or .wav files, but we can also send you a cd or cassette tape at no additional charge.  Changing phone systems?  No worries, we can change the format of your message at any time and re-deliver it to you for your new system. 

4) What happens after I fill out the order form?

Once we receive and process your order form, you will receive a short questionnaire in your email.  Your answers to the questions will help guide our production team as they produce your message.  Our production team will also contact you with any additional questions they may have to help ensure your message fits your goals.   

5) What is an Auto Attendant?

An auto attendant is basically a virtual receptionist that allows your callers to automatically be transferred to the proper extension.  An auto attendant offers callers the option to hear extension options and choose the one that best suits their needs.  Typically, callers can also press ‘0’ to go directly to the main receptionist and have their query handled from there.  Click below to listen to a sample of an auto attendant recording.

Sample of an Auto Attendant

6) What type of equipment do you offer?

We offer a variety of on-hold equipment and promise to beat any advertised price.  Just tell us what type of phone system you have and we can match you up with the best on hold equipment to work with that system. Please keep in mind some phone systems will require a special adapter and we will also help you get this as well, if needed.    

7) Can I pay for a message up front, or do I have to sign up for a monthly package?

If you prefer to pay for your message all upfront, we can accommodate! Please call 866-640-5664 for pricing information or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

8) The packages on the order form are not quite what I need.  What do I do?

No problem.  It would be our pleasure to create a customized package for your business based on your needs.  Feel free to write your ideal message option in the additional notes section of the order form, call us at 866-640-5664 or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for detailed pricing and inclusion information.   

9) I need recordings other than on hold messages.

Leave Me On Hold not only creates on hold messages — we are also the industry leader in auto attendants/phone trees, after hours/closed messages, voice mail greetings, IVR prompts, conference call messaging, holiday messaging, etc. If you hear it on the phone, we do it. 

10) Not sure exactly what you need?

No worries!  Just complete the order form with the information you know and we will give you a call to ensure all your needs are met and you get just the right message package for you.  We can also create a customized package for you.  Feel free to give us a call at 1-800-640-5664 and we can chat about the best solutions for your company. 

 

Copyright © 2006 – 2012 Leave Me On Hold, LLC 

All concepts, materials and procedures of this revolutionary approach are Copywritten, Trademarked and Patented by Leave Me On Hold and Keep Me On Hold. Violators will be prosecuted to the fullest extent of the law without compromise.

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