You know how irritating it is when you’re left on hold for a long period of time. When customers call your business, they don’t want to be left listening to elevator music for five minutes. It’s frustrating, annoying, and ruins the customer experience, which is the last thing you want to happen.
A big part of what ruins that experience comes from what the customer is given to listen to. Nobody wants to sit and listen to the same slow-solemn piano ballad on repeat for twenty minutes. Nor do they want to hear a boring unoriginal message like, “Your call is very important to us; please stay on the line, and the next available agent will be right with you”.
When your customers listen to the same thing repeatedly, it tires them out, leaves them drained, and ultimately causes them to hang up the call and try a competitor.
Changing out your on-hold message with a more exciting and captivating story is exactly what the professionals at Leave Me on Hold are here for. A creative on-hold message is the perfect tool to gain your customer’s attention, respect, and loyalty. Maybe you tell a story of how you founded the business, or you share a great chocolate chip cookie recipe that your bakery is known for. Whatever it is, an on-hold message should be tailored to your business’ offerings, but in a fun and creative way that won’t ruin your callers’ day.
If you’re looking for a way to spice up your on-hold message, or have one produced from scratch, call the Leave Me on Hold team today to get started!